After over 5 years of personal use of their services and my parents using Co-Operative Motor Insurance for over 30 years it would be fair to say we have been happy with the service they have provided us. However over the last few months our opinions have changed slightly…
Cost of insurance
Expensive now, more than 40% higher that other leading companies.
Good service if you have accident refer to dad
Don’t value custimers, no price matches no negiotations. Offer at the time only available to new customers (WTF?)
No access to update my own address on my own account?!
I rang up the other day and apparently I was not giving enough correct information about myself and therefore I could not access my account. So I rang straight back to get hold of a different person who let me gain information using the same details I gave the first time. I questioned what the original problem was and they told me I didn’t own the car I was saying I did…
I own a Ford Focus? No CIS, I have never owned a Focus…
Well apparently I now drive a ford focus and that is why I struggled getting access to my own account. When I enquired further they appologised and said it was “user error” on there behalf. So dispite the security checks for me not being able to access my own account, they were able to change my car to someone elses without a problem because the account numbers were similar. I recommend using a system that doesnt require call centre staff re-entering account codes manually in future.
CIS you have lost my custom.